Privacy Policy

Introduction

Fin & Frame is committed to the responsible management of personal information collected through our website, finandframe.pages.dev, and any related interactions. We process this information in order to:

• Understand what visitors are looking for and improve the site accordingly.
• Respond to quote requests and enquiries.
• Improve our products and services.
• Carry out ordinary business operations such as quoting and scheduling.

We handle personal information with respect for privacy and security, and follow applicable regulations to protect it against unauthorised access, disclosure, alteration and destruction.

We do not have a designated Data Protection Officer, but we take privacy questions seriously. If you have any questions about how we handle personal information, contact us using the details below.

Scope

This policy covers everyone who interacts with us: visitors browsing finandframe.pages.dev, people who submit a quote request, and customers.

What we collect and why

We collect personal information when you use the site or provide it to us directly — for example, by submitting the quote form.

The types of personal information we may process:

• First and last name
• Email address and phone number, when you provide them
• ZIP code and project details you enter into the quote form or configurator
• Browsing activity on this site
• IP-based approximate location
• Device identifiers

We only process information that is necessary to deliver our services, meet legal obligations, or improve your experience.

We use that information to:

• Respond to quote requests and provide customer support
• Measure and improve our advertising
• Analyse site performance
• Maintain security
• Comply with legal obligations

Storage and protection

Where data is stored

• Personal information is stored on secure servers located in the United States. Where a service requires international transfer, we ensure it complies with applicable law and maintains equivalent protection.
• We work with established hosting and form providers selected for their adherence to recognised data protection standards.

How it is protected

• Encryption — data is encrypted in transit and at rest.
• Access control — access is limited to people with a legitimate need, and permissions are reviewed.
• Monitoring — systems are monitored for unusual activity.

Sharing with third parties

When we share data with third-party service providers, we do so under agreements requiring them to manage that information in line with GDPR and other applicable data protection law, and to apply adequate technical and organisational security measures.

The third parties currently involved in processing information from this site are our website host, our form provider (which delivers quote requests to us by email), and Meta, for advertising measurement as described below.

We do not sell personal information.

Transparency and control

You will be informed of any significant change to our sharing practices, and where applicable you will have the option to consent to it.

Your rights

We recognise your rights over your personal information under the General Data Protection Regulation (GDPR) and other applicable law:

• Right of access (Art. 15) — request a copy of the personal information we hold about you and information about how we process it.
• Right to rectification (Art. 16) — have incorrect or incomplete information corrected.
• Right to erasure (Art. 17) — request deletion where the information is no longer necessary.
• Right to restriction of processing (Art. 18).
• Right to data portability (Art. 20).
• Right to object (Art. 21) — including to direct marketing.
• Right to withdraw consent (Art. 7(3)) — at any time, without affecting processing carried out before withdrawal.
• Right to lodge a complaint (Art. 77) with a supervisory authority.

Exercising your rights

Contact us at eliasbouharb@gmail.com or (754) 551-0812. We will respond within the timeframes set by applicable law. We may need to verify your identity first, to protect your information.

Cookies and tracking

Cookies are small data files placed on your device. Tracking technologies such as pixels and web beacons help us understand how visitors interact with the site.

What this site uses

• Essential — required for the site to function and to remain secure.
• Advertising and measurement — this site uses the Meta Pixel to measure the performance of our advertising on Facebook and Instagram, and to show ads to people who have visited this site. It records page views, use of the project configurator, quote form submissions, and taps on our call, text, WhatsApp and Instagram links.

Your choices

You can control cookies through your browser settings, including blocking or deleting them. Most browsers also offer a "do not track" setting. You can manage how Meta uses your information for advertising in your Facebook and Instagram ad settings, and you can opt out of interest-based advertising through the Digital Advertising Alliance.

Blocking cookies may affect how parts of the site work.

International transfers

We may transfer personal information to locations outside your country of residence, including countries whose data protection laws differ from your own. Such transfers are carried out in compliance with applicable data protection regulations, including the GDPR.

United States privacy rights

The following applies to residents of the United States. The California Consumer Privacy Act gives California residents specific rights in addition to those described above.

Right to know

You may request that we disclose what personal information we have collected, used, shared or sold about you, and why — including the categories collected, the specific pieces collected, the sources, the purposes, the categories of third parties it is shared with, and the categories sold or disclosed.

Right to delete

You may request that we delete personal information we have collected about you.

Right to correct

You may ask us to correct inaccurate information we hold about you.

Right to limit

You may request that we use sensitive personal information only for limited purposes, such as providing the services you requested.

Right to opt out

Fin & Frame does not sell or share personal information for cross-context behavioural advertising as those terms are defined by the CCPA. If that changes, you will be able to opt out by contacting us.

Right to non-discrimination

You have the right not to be discriminated against for exercising these rights.

Submitting a request

Email eliasbouharb@gmail.com or call (754) 551-0812. We will compare the information you give us against our records to verify the request, then respond as required.

Appeals

To appeal a decision on your request, contact us within 60 days of our response at the email or phone number above. Please include your original request, the date of our response, and why you believe the decision was incorrect.

Sensitive data

We process sensitive personal data only with your prior consent and only for purposes disclosed at the time of collection. You may withdraw consent at any time by emailing us.

Changes to this policy

We may update this policy to reflect changes in legal requirements, industry standards or our operations. If a change materially affects your rights or how we handle your personal information, we will give notice by appropriate means and update the effective date at the top of this page.

We encourage you to review this page periodically. Continued use of our services after a change indicates acceptance of the updated policy.

Contact

Questions about this policy: eliasbouharb@gmail.com or (754) 551-0812.

Policy structure generated with Cookiebot.